Your Virtual Bookstore Customer Service representatives are dedicated to making your experience with us a great one - every time!
If you have questions about an order, need help with our website, or have suggestions to improve our services, our Customer Service department is available.
Hours are 9AM to 5PM EST Monday thru Thursday and 9AM to 5PM Friday.
Please contact us by telephone at 1-877-284-6744 or click here to email us. You may also choose
to Chat with us during our regular hours via the Contact Us link in your account.
Normal wait times for calls to our customer service department are less than one minute. During high volume periods wait times may increase so, after 60
seconds on hold, we offer the option for an automatic callback if you prefer not to wait. Your place in the call queue is saved. We understand that your
time is valuable and hope you’ll find this service helpful.
Our goal is to get information to you as quickly as possible. Emails and voicemails are answered the same day or the next business day if received after
our normal business hours. Emails may take a bit longer during peak times.